Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Benefit of adding other family

Hi all,I have my mobile with O2 and volt virgin. The three other family members use smarty. Is there any particular benefit of transferring the other three over to o2?

Resolved! Bill query

Hi, I’m a brand new customer, and my monthly charge is £12. My first bill has just arrived for £12.39. The SIM card only came yesterday, and hasn’t been activated yet, so how can my monthly bill be higher than my monthly contract charge, when I haven...

Cancel help

I am trying to cancel a new contract with my 14 day cooling off period I have not used the sim. So trying to cancel the contract via the landline telephone number is an impossible task as they assume you have that sim in a phone. Can I email O2 and a...

New phone arriving

I've got a new phone arriving tomorrow still with 02 and I want yo kp my old number...they say I will have to pay £59 off as I have a few months left on my sim only contract....how do I go about doing this

3 times phoned up 02 trying to migrate 02 contract number to 02 pay monthly sim only

Hey everyone, bare with me here, first time using this but I’m hoping for some desperate help so I decided I wanted to cancel my contract since my monthly payment had gone up to £62 for my airtime and my device so I thought great I’ll just pay off th...

Resolved! Change my debit card

I just change my debit card and I don’t know if it will affect my monthly deduction

contracts

how to get all my three 02 contracts all on the my 02 app

Resolved! Support issues porting number

I’m trying to port my number to a new O2 sim only pay monthly plan. I’ve tried contacting support and I was in a discussion and now all I’m getting repeatedly is : “Sorry, we're extremely busy right now, so I can't put you through. If you would like ...

Esim query

Hi , when joining O2 can you get an esim from the get go , or do you have to order a physical sim and then move over to esim? Many thanks

Resolved! Can’t receive calls after number porting

I left EE and ported my number over to o2 on the form when I purchased my contract online.My number has now transferred to my correct number when I call out but I can’t receive calls anymore it just goes to the old ‘EE’ voicemail. I’ve been to settin...

O2

Forum Posts