Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £30 taken from my accoumt, no order went through.

hello, last night, I tried to make a purchase of a pay monthly contract. £30 upfront payment was taken and it suggested the order was complete but i have no emails to confirm this. please look into why my account was deducted but i have no order been...

Resolved! Cancel an order pay monthly contract

I recently signed up for a contract and phone with o2. I was told on 2 occasions that everything was OK. And out for delivery. Not once as any of this been genuine from them. I've tried asking to cancel on the chat function but i get sent round in ci...

How to check minutes, messages, data WITHOUT using the my O2 app.

My O2 doesn't work, it keeps saying Oops. My 02 isn't available to you yet.. Don't worry. You can still manage your account in My 02 for the web.I have contacted O2 and they were not helpful and can't fix it.So without using the my O2 app how do I ch...

Phone stolen

Upgrade was due 2nd March but DPD failed to knock the door, when parcel was delivered the following day the parcel contained a stapler... Evidently the first delivery driver has stolen the phone and substituted it, there is evidence of this within th...

4g not working

My 4g is not working

Resolved! Final payment when leaving

I have left o2 so cannot access my account, however there is an outstanding £14 and I cannot find how to pay this? Surely they would just take it as the last direct debit, but no.

Resolved! CHANGE MONTY PAY TO PAY ASYOU GO

HI I WOULD LIKE CHANGE MOTLY PAY TO PAY AS YOU GO

Never received a sim card

Recently opened an account with you and never received a SIM card

Charge abroad

Why was I charged to use my phone in Ireland?

Resolved! Apple Watch

Hi guys, I’m currently with Asda mobile but they don’t support eSIM. I’m trying to find a network provider that supports the series four cellular Apple Watch but it’s to my understanding that not only do you need an eSIM, You also need a monthly plan...

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