Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21847 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 205994 Views
  • 2 replies
  • 2 kudos

Resolved! HUGE problems with O2

I'm having huge problems with O2, people keep phoning and saying they have had a Miscall from me, when I've never even seen their numbers before... Phoned O2 customer service, got told to wait on the line, then got cut off, I called customer service ...

JaanDoh by Level 1: Joiner
  • 225 Views
  • 2 replies
  • 0 kudos

Tracking

I am expecting my order today but have no tracking information 

RachW by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Find pac code

I’ve text for a Pac code but it’s not coming through. 

Can't receive text messages

For 3 months I have problem with receive text messages. I've been trying everything. 3 times I've been changing my sim card, couple of times reset my phone and messages settings. Customer service are not hopeful too.. can anyone help me

Resolved! O2 Travel Charge

I am in Malaysia and have switched off roaming and using only Wifi and am getting randomly charged £5 multiple days in a month. How do we get this resolved?

K_POPAT by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! Galaxy bud pro2 for £1

Hi all. Been looking through the posts on here and can see that a lot of people are having the same issue. Has anyone been able to resolve this issue and how. Have contacted o2 numerous times and always same thing. We'll direct it to our team to sort...

Nelmo360 by Level 1: Joiner
  • 344 Views
  • 3 replies
  • 0 kudos

Increased Bill

Why has my monthly Bill gone up by £7.29

LD2 by Level 1: Joiner
  • 230 Views
  • 2 replies
  • 0 kudos

Moving home and cancelling contract

Hi, Can I ask how I can request the cancellation of my O2 contract (I have two lines until May 24) due to the bad signal? I moved to a new house, and I don't have a signal for both O2 lines.Thanks,

soso75 by Level 1: Joiner
  • 553 Views
  • 5 replies
  • 0 kudos