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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21950 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 210838 Views
  • 2 replies
  • 2 kudos

Monthly payment by direct debit

I am getting msg for my mobile no xxxxxxxxxxxx bill unpaid but I have given instructions to pay by monthly direct debit and you keep sending me msg for unpaid bill please amend your record and collect monthly bill by direct debit sort code xxxxxxxxxx...

Bill21 by • Level 1: Joiner
  • 331 Views
  • 4 replies
  • 0 kudos

Top up

Took my money for bolt on I wanted my monthly bundle 

Bryan2012 by • Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Recent bill

Why was my last bill 116£ ? 

A/c No:- (REMOVED)

I have recently received a text stating my bill for this month is £7.08. I left O2 on the 15/12/23 so do not understand why I have been billed? The text offers me a choice of carry forward to next bill ( not truly relevant as I have left O2!) or cred...

DavidKing by • Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

Temporary pay monthly number

I'm trying to keep my number from PAYG to monthly. The Keep My Number Form says I need my temporary pay monthly number which should be in my confirmation email or SIM pack. I can't find it in either. Please help! Where is it?

Jammymoo by • Level 1: Joiner
  • 1002 Views
  • 4 replies
  • 0 kudos

Resolved! Billing

hi I have a bill I ain't payed yet and I have a up coming one. I writing to let you know am paying everything on the 8th January

Kel-bel32 by • Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Paid phone bill still showing up as unpaid

I keep getting contacted to pay my phone bill despite having already having made the payment and been charged for it! I would like to add a photo as proof of payment but it doesn't seem to be working. All the best, Jasmine

jsc1999 by • Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

Resolved! Telephonica uk refund

Good Morning I cancelled my pay monthly sim and i paid what i thought i owed However today i have received a refund a refund but the reference is Telephonica Uk I am hoping some- one can help me Is this in fact a refund from O2 ss i cam no longer see...

Bill Increase

So I got an email from O2 regarding bills changings, Nothing is changing? Except how we collect the bill. Yet the 1st bill after that email has increased 10% and my 40gb usage has decreased to 20gb?

Bill

What is the progress with my ongoing enquiry 

Brall by • Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos
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