Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18715 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187582 Views
  • 2 replies
  • 2 kudos

Resolved! sasmung buds 2 pro for 1 pound 70 days later still nothing

Hi i understand this is just a o2 consumer forum rather than anything official but im having major problems with o2 CS and am getting nowhere so any advice is welcome Still awaiting my free gift from 70 days ago contacted CS but all they say is we wi...

gadget by Level 2: Apprentice
  • 4508 Views
  • 55 replies
  • 0 kudos

Charges for calls I didn’t make or receive

I am in the US for eight weeks. I do not use my phone for calls while in the US – only for Wifi - unless there is a family emergency. My wife’s mobile is with a different provider, and her package provides inclusive calls without charge while we are ...

Ian0847 by Level 1: Joiner
  • 1617 Views
  • 18 replies
  • 0 kudos

Resolved! Samsung earbuds voucher

Anyone else not received their voucher for £1 samsung earbuds? I upgraded in October and the offer I got was earbuds for £1. Having chased and chased via online chat and phoning o2 customer services I keep getting the same "you will receive the vouch...

Sarah7310 by Level 1: Joiner
  • 804 Views
  • 8 replies
  • 0 kudos

At end of contract what will new monthly bill total be?

Hi all.My mobile contract is up in Feb.I got a 2yr deal via Virgin and since then the cost has gone up and up to a ridiculous amount.I don't want to spend anymore time with O2 and I've found much better deals elsewhere.My question is really two fold:...

Gazo76 by Level 1: Joiner
  • 474 Views
  • 6 replies
  • 0 kudos

Resolved! Overdue bill

Hi how can I pay an overdue bill please 

Vicky9 by Level 1: Joiner
  • 325 Views
  • 3 replies
  • 0 kudos

adding wifi calling to my account

Phone No. xxxxxxxxxxxxx trying to add WiFi calling, when attempting to switch it on - i phone, I get message to contact O2 [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

xxxxxx1 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

My 02 Login

Hi. Just tried to login to my 02 on my phone. It seems to think I'm a new user and it says it may take 48 hours before I can log in. I've used the app many times 9ver the last 4-5 years on different phones though