Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim only

I currently pay for two sims on my account and the one for [Edited] isn’t working . Can I request a new sim for the above number ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Not connecting to network since upgrade option available

As my contract has run down, the access to the O2 network has got worse. Today I have had to reboot my phone 3 times to receive texts (codes for MFA to banking) but it not last and immediately cannot actually call anyone on it!!!!As it stands I not h...

Resolved! i want to know when is my contract ending

Hi, When will my contract end?

Bolt on

I received a text message yesterday implying I had ordered a bolt on. Today there is another text saying it has been added to my account. I know nothing about this and have ordered nothing. The order number I was given is- NC 32135254. I tried phonin...

Phantom

I have received a phantom O2 bill the last 2 months. Last month for £1.06 which they refunded automatically somehow. Today for £27.92. I don't have any services with O2 and haven't for nearly 2 years. When I log into my O2 with the email address the ...

Cannot Access my account

When I try to access my O2 account it says I do not have any products

Resolved! Free ear buds

I have had the Samsung s23 back just before Christmas last year how to l claim them

Account number: (REMOVED)

Hi i received an email that I have a bill payment due of £0.66 however I closed my account in June 2023. This must have been sent in error. You do not have authority to take any money out of my account many thanks Natasha Lee

Resolved! Pre-Order Deposit

I have O2 switch UP and wanted to be able to get the free Galaxy watch so I went into store and they had be pay a £50 "reservation fee". Will I get this back at all and how? Thanks

Resolved! Cancelling a Tariff Change

Hello, I have just changed my monthly pay sim to a different tariff however, i don't want to do so anymore and would like to change this back to my old one i was on

O2

Forum Posts