WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

[Anonymous]

Hi, my name is o2 and this is the story of a customer who has been with us for over 10 years.

The customer is currently on a 600min/300 o2 to o2 deal with unlimited text and 1gb of data.

The customer was approaching their allocated data allowance so we kindly sent them a text message warning them.

what we didn’t tell the customer was that they had nearly used all their allocated minutes allowance. the customer went on unknowingly and racked up £100 worth of calls in the last 7 days of the monthly tariff.

We are not compassionate, we don’t care and the customer had to pay us.

we have no plans to introduce this text message service to other customers because we want everyone to make this mistake after all, if a customer goes over their data, we don’t get as much money than if they go over their monthly call allowance.

Lots of love

Money grabbing corporate crap

[jonsie]

Careless but more than that, irresponsible.

[Anonymous]

or the OP could be like my partner and I (both on O2)

made quick call to my partner and (i thought) disconnected ...

turns out the call did not disconnect, it stayed open, went beyond my 50 minute call allowance (which I have never managed to hit before) and carried on for 2 hours clokcing up a £59 bill.

that's over 3 times my standard pay monthly charge.

of course, O2 say that there was no network fault and I must have made the 2 & half hour call. so i must pay.

perhaps I can ask the NSA for a transcript ...

John

[MI5]

Ooooops 😞

[Anonymous]

Ouch.

Tbh the last thing I do after a call is fully ensure the call has disconnected.

[Anonymous]

well it's taken me a year of using the phone to achieve this feat ...

[MI5]

Is it an android phone?

[Anonymous]

it is, it's a moto razr i

[Anonymous]

We have two posts running here on the same subject.

[Anonymous]

Ripped_off, I share the feeling. Today I had a similar story, received the shocking 160pounds bill when my normal bill is 22 to 35 pounds. Clearly, as you said, an intrinsec duty of care is owed only in the form of giving you the tools for checking your balance. Now, if you are about to run out of data and they want you to buy more, they will contact you and make sure you are well aware, if instead you are raking up a 700% higher bill than normal, they keep it real quiet.

I htink it is curious how when banks see something abnormal in an account they notify you or cancel the cards (because they have to foot the bill otherwise) but O2, oblivious to this fact makes sure they politely remind you how it is written in the terms of your contract.

Was a business model, obviously bringring great things to a society!.

Great O2, you have one more unhappy customer.

[jonsie]

Is this because calls haven't been disconnected or by usage over your allowance?