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Level 1: Joiner
Posts: 13
Registered: ‎06-02-2017
Accepted Solution

Upgrading to Refresh from SIM only - Keep air time plan?

Hi,

I'm currently on an O2 sim only plan and I've got quite a good deal they sorted out for me.

 

If I upgrade to refresh and get a handset is it possible to keep the same air time price plan element?

(Oviously I will need to pay the extra monthly cost for the handset side).

 

Cheers

Jason.

Posts: 70,318
Topics: 458
Solutions: 7,664
Registered: ‎04-04-2012

Re: Upgrading to Refresh from SIM only - Keep air time plan?

Unfortunately you can only choose the airtime packages that get offered with the refresh deals.
Sim only tariffs are different in a lot of cases.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 5,577
Topics: 74
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Registered: ‎17-03-2015

Re: Upgrading to Refresh from SIM only - Keep air time plan?

No it’s not possible 

iPhone 7 32GB Silver
Posts: 54,881
Registered: ‎04-01-2009

Re: Upgrading to Refresh from SIM only - Keep air time plan?

There was an idea put forward that customers should be able to tailor make a tariff to suit their needs but nothing became of it. So we are stuck with the 3 or 4 tariff choices that come with each phone.

However if your circumstances allow you to buy the phone upfront then you can obviously stay on your present tariff for as long as you like. Consider buying it on a credit card because you can pay that off monthly the same as you do on Refresh. You will of course have to factor in the interest doing it that way.