Upgrade for existing o2 customers

[Anonymous]

Hi. I was recently thinking about upgrade – especially to get new phone – as my current one is too old to use it. I am on O2 Sim Only Unlimited 12M 6GB which suits my needs very well. I checked o2 offer couple of times on My o2 site and realize o2 don’t value theis customers too much. I went for Moto G5 and tariff 3 GB data, 500 mins, 500 texts for £26 monthly over 24 months. Then I checked same tariff with same phone for a new customer who wants to join you and it is exactly the same price and conditions. I tried to quote upgrade for a better phone ie. Samsung Galaxy S8 and 5 GB data, unlimited text/minutes for £51 a month. For a new customer from high street you are giving exactly the same prices. I want to quote something from my o2 site:

‘You can upgrade now. And because you’re already with us you'll always get our best deals on a new device and tariff.’

I’ve been with o2 for nearly 10 years, nearly 7 years on contract. Can you explain me where is that ‘best deal’ you are talking about because I can't see it anywhere.

[MI5 · Accepted solution]

What that means is that you get the same deal as new customers.
Some companies offer special deals to new customers to entice them in but O2 offer the same deal for all.

[Wa10]

It's always worth talking with the re-contracts guys @Anonymous, as if you have been a loyal customer for a long time then they may be able to find something to sweeten the deal for you a little - much less likely if you are after a new, flagship handset however.

I know it can be annoying to feel that loyalty isn't rewarded at renewal time, but it's even more annoying to find that loyalty is seemingly punished as with some companies. Only last week I received my car insuance renewal, and with additional discount entitlement and no changes or claims during the year it had increased by some 20%...yet when I asked for a quote from the same company as a new customer the quote came in close to 30% cheaper 😞 

[MI5]

Same happened to me.
I forgot to renew my car insurance last Sunday - renewal quote was £250.
I tried to renew it on Monday but the website directed me to get a new quote as my renewal quote had expired. I put in all the same details again and the quote came back at £197 - happy days

[Wa10]

Result! 

Mine has cost Privilege the business, as had they at least tried to reward loyalty and leep my business in the first place by offering a close to competitive quote I probably wouldn't have bothered with the hassle of switching, however as they didn't I took the time to search around and have saved a few quid more too in the process.

I dream of a sub-£200 price though, haha. Mine's about double that 😞 

[MI5]

Benefits of getting old

[Cleoriff]

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@MI5 wrote:
Benefits of getting old

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*coughs*....