on 10-11-2017 23:30
on 10-11-2017 23:30
Solved! Go to Solution.
on 10-11-2017 23:33
on 10-11-2017 23:33
Hi @Anonymous you are able to cancel & do what you wish as you are within the 14 days cooling off period & you could complain
on 10-11-2017 23:33
on 10-11-2017 23:33
Hi @Anonymous you are able to cancel & do what you wish as you are within the 14 days cooling off period & you could complain
on 10-11-2017 23:36
on 10-11-2017 23:36
@Anonymous wrote:
I can't be without a phone
I know this is 2017.....but think, what would you have done in 1987 ?
The mobile phone is not the most essential utility even in 2017 is it ?
on 10-11-2017 23:41
on 10-11-2017 23:41
As the device was broken when you received it, I believe the cooling off period/return is extended to 30 days @Anonymous https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy
Veritas Numquam Perit
on 11-11-2017 00:04
on 11-11-2017 00:04
on 11-11-2017 00:15
on 11-11-2017 00:15
Well from what the OP has said, the new upgrade was broken on delivery, so that would certainly put it within the 14 day period. That's completely out of order for O2 to say they have to wait three weeks for a new phone without providing even a temporary replacement. @Anonymous, although I'm sure it's frustrating for you, I suggest you call Customer Service again and hopefully this time get someone who is sympathetic and knows what they're talking about. Please come back and let the forum know how you get on.
on 11-11-2017 00:16
on 11-11-2017 00:17
on 11-11-2017 00:17
But it was broken when delivered and this is the section was referring to in the link I gave
So surely the same applies?
Veritas Numquam Perit
on 11-11-2017 07:11
on 11-11-2017 07:11
on 11-11-2017 07:14
on 11-11-2017 07:14