Unhappy!

[Anonymous]

I'm very annoyed at the fact that o2 has decided to upgrade my sim only contract without my authorisation over the weekend, and sends me a text message on a Sunday evening where I cannot even contact them as they are closed. Why on earth would I upgrade from the 20gb data to a 500mb price plan! Absolute nonsense

[gindygoo]

Indeed I'd be wanting to know how this has all come about. Someone somewhere initiated an upgrade.

Have u changed your MyO2 passwords @Anonymous ? It's imperative you do this to secure your account.

[Anonymous]

It's definitely being delivered to my address, but customer service would not give me any information on the upgrade besides the fact it was done yesterday. The colleague I spoke to even said she got hung up on by the upgrades team for asking too many questions. Not exactly a good look

[Anonymous]

I've changed my password and my security details but it's still worrying how this can all happen without my consent. Surely I have a right also to know how this all took place. I have a strong feeling it was something done internally hence why no information is being provided

[Cleoriff]

If CS can give you no information @Anonymous then I will tag our head of community @Toby and see if he can investigate for you....Very worrying indeed.

[Cleoriff]

You could also initiate a complaint via this link. http://www.o2.co.uk/how-to-complain

Check out Resolver within the link...they are a free service and we have had some good reports about them...

[MI5]

Yes for sure this is one @Toby could help with.

[Martin-O2]

Hi @Anonymous if you want to look into this further please feel free to send me a direct message so we can discuss further 

[Anonymous]

Thanks for the link I've sent over a written complaint, who is this Toby guy? Will he be able to see who actioned the upgrade

[MI5]

Toby is our head of community but as Martin has responded to you above, he can assist you too.

[Anonymous]

I am currently in the process of sorting the exact same thing. Sim only 10gb data "upgraded" to 500mb with iPhone 6. I hate phones with a passion. Definitely didn't order this. Phone is being delivered to my address so seems a pointless hack. Must be internal.