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Turning off Big Bundle Auto Top Up

imky
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How can I turn off Big Bundle Auto Top Up online? No help whatsoever on this site!

 

IK

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Anonymous
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@imky Contact customer service & they may be able to do it for you 

 

http://www.o2.co.uk/contactus

 

4445 for pay as you go 

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MI5
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Have you tried the auto top up help here ?
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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@imky Hi, how are you getting on? slight_smile Let us know if you tried the link posted above and if it worked for you? Cheers!

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imky
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Sadly I've come to the conclusion that it's impossible to turn off autotop online. I also tried to do this by phone but the person I spoke to do seemed unable to do this as well. She said she would phone me back about the matter but I never received a call. Pretty shameful all round!

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adamtemp64
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https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-auto-top-up/m-p/865402#M91359 is the solution here any good

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Marjo
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@imky wrote:

Sadly I've come to the conclusion that it's impossible to turn off autotop online. I also tried to do this by phone but the person I spoke to do seemed unable to do this as well. She said she would phone me back about the matter but I never received a call. Pretty shameful all round!


Hi @imky sorry to hear you were unsuccessful with it earlier. 😞 Did you check the other link provided above by adamtemp64 in case that might be of help?

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