Solved: Re: Torquay Connectivity

Anonymous · ‎16-08-2017

There has been no signal all morning today in Torquay. I'm apparently missing important texts while the outage goes on. What's happening, please, and when will it be restored?

MI5 · ‎16-08-2017

All you can do is keep checking the status page for updates.
O2 never give timescales but you can register another number to receive text updates on.

https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-08-2017

All you can do is keep checking the status page for updates.
O2 never give timescales but you can register another number to receive text updates on.

https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

PhoneChanger · ‎16-08-2017

If you have the mynetwork app you can report an issue (which will send all the relevant logs to O2 once a connection becomes available via Wifi or cellular) this will aid them in diagnosing any issues

gmarkj · ‎16-08-2017

If you are a pay monthly customer you could also use the Tu app to take calls and texts over WiFi.
Only word of caution is that texts from short numbers (5 digits long) such as from a bank will not come through for security purposes.
Check out the link below:
https://www.o2.co.uk/apps/tu-go

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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