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Level 1: Joiner
Posts: 2
Registered: ‎12-10-2017
Accepted Solution

Top up issues

I have tried topping up by web, and phone and have been unsuccessful.  I have topped up once using the web option.  I would like to talk to a live person as I am in Ireland for a few days and there are no O2 stores in Cork..  

Level 1: Joiner
Posts: 2
Registered: ‎12-10-2017

Re: Top up issues

Is there a phone number that I can call to get a real person on the other end and not just a looped message of how to top up?

 

Posts: 71,614
Topics: 462
Solutions: 7,919
Registered: ‎04-04-2012

Re: Top up issues

4445 is PAYG customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 71,614
Topics: 462
Solutions: 7,919
Registered: ‎04-04-2012

Re: Top up issues

Have a look on this help thread for alternative ways to top up too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 47,304
Topics: 551
Registered: ‎14-01-2013

Re: Top up issues

Various other ways to top up here. Just scroll down to PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

*The Game Is On*


Posts: 5,770
Topics: 76
Kudos: 1,154
Solutions: 340
Registered: ‎17-03-2015

Re: Top up issues

Try purchasing a top up voucher 

iPhone 7 Plus 32GB Matte Black
Community Manager
Posts: 2,669
Registered: ‎23-07-2014

Re: Top up issues

Hi @MelodyCook! How are you doing today? Sorry to hear you were having issues topping up! Did you manage to do it in the end or are you still struggling? Please let us know how it goes.

 

Thanks @MI5@Cleoriff@lovemyphone for your advice. smiling


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