Still waiting!!

[Anonymous]

Hi there

My contract ended at the beginning of June, I contacted (in writing) O2 TWICE to say I was leaving them but all I got was £18.19 added to my 'bill' each month since. I called them last Sunday (13th) and was told they would change the number to pay and go and would send me a sim card three days later. Apparently 14 days after this I will get a 'final bill' (for a contract that ran out in June!)

I didn't receive the sim card - not that I want it, I have a new number with another company, but it fills me with dread that I won't ever get a final bill!

Has anyone else been through this?

[Anonymous]

Hi @Anonymous you can complain to o2 & use resolver for quick results

http://www.o2.co.uk/how-to-complain

https://www.resolver.co.uk/companies/o2-complaints

[MI5]

You can also Google for the email address of the CEO and write in with your letters as attachments and ask for a full refund of money paid since June.