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Level 1: Joiner
Posts: 17
Registered: ‎03-08-2013

S8+ and Emergency calls only with full bars

Do you think it can be fixed by O2 by any chance?

When phone is setup to Automatic network- it is picking up WRONG network which not allowing to make a call just internet so shows the full bar!!!

Then I have to change 'Automatic' to manual and pickup different network and everything is fine 'until' I loose this network then have to reconnect. 

Can the 'Automatic' network providers list be edited on my phone? or maybe O2 eventually do something with it ie will check the list of approved providers.

I believe someone from O2 will read it. It is just 'unacceptable’.

 

Posts: 68,209
Topics: 439
Solutions: 7,295
Registered: ‎04-04-2012

Re: S8+ and Emergency calls only with full bars

The list of approved networks is picked up off the sim card so try a new sim first. If this doesn't work it could be an issue with the software version on your phone, which can be flashed easily enough to fix.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 17
Registered: ‎03-08-2013

Re: S8+ and Emergency calls only with full bars

It is the second sim, and it is nothing to do with phone software or sim card.

I've swapped across sim cards with my girlfriends Galaxy S7edge (which btw got the same issue) and the problem persist. 

Posts: 53,761
Registered: ‎04-01-2009

Re: S8+ and Emergency calls only with full bars

Personally I would get the phone sent off to Samsung, it's by far your best option. 

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Posts: 68,209
Topics: 439
Solutions: 7,295
Registered: ‎04-04-2012

Re: S8+ and Emergency calls only with full bars

You're going to have to get the phone looked at then I'm afraid.
What CSC are on the phones?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 17
Registered: ‎03-08-2013

Re: S8+ and Emergency calls only with full bars

Smiley Happy sorry Jonsie but I just said both phones S7Edge and S8+ got the same issue in Paris with 2 different sim cards. Can't see 0.0001% of possibilities that this is due to the phone problem.
Level 1: Joiner
Posts: 17
Registered: ‎03-08-2013

Re: S8+ and Emergency calls only with full bars

S7Edge had the same problem in Sicily last year. iPhone 6 Plus 2 years ago in Sardinia....
Posts: 68,209
Topics: 439
Solutions: 7,295
Registered: ‎04-04-2012

Re: S8+ and Emergency calls only with full bars

So are you saying this is a roaming problem?
That wasn't clear from your opening post?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 53,761
Registered: ‎04-01-2009

Re: S8+ and Emergency calls only with full bars

I didn't  read it as a roaming problem either. If this has happened on 6 phones? then you have an account problem. 

Posts: 68,209
Topics: 439
Solutions: 7,295
Registered: ‎04-04-2012

Re: S8+ and Emergency calls only with full bars

Either way the priority list is set by the sim. If it's connected to the networks on the list, they are the ones o2 want you to connect to.
If those networks don't deliver a service, that's a different problem entirely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum