Returning faulty item

stevec1990 · ‎18-06-2017

So i got a contract Alcatel 10 Plus tablet on the 2nd of this month and already it fails to connect to the wifi if its not in the same room, it struggles to pick up 4g in rural areas despite my phone picking up 4g no problem and twice now its crashed for no obvious reason. Ive looked online and these problems have happened to others. Basically will i get a refund even if its over the 14 day change of mind policy but under the 30 day faulty item return/refund etc

Cheers

MI5 · ‎18-06-2017

Yes it's replace or refund inside the first 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎23-06-2017

Hello @stevec1990, welcome to the O2 community!

Let us know how it goes, please!

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