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Level 1: Joiner
Posts: 1
Registered: ‎21-04-2017
Accepted Solution

Reinstating my phone number

I have been abroad for over 6 months (August 2016) and have not used my phone. I have lost the connection and want to reinstate it. I still have a fair amount of credit left. How do I do this while stil keeping the same number?

Posts: 52,566
Topics: 461
Solutions: 2,904
Registered: ‎04-01-2009

Re: Reinstating my phone number

Simply call customer service or use live chat. As long as it hasn't been too much time since the last 6 month usage they will reinstate the number and add the credit 24 hours later.
Terms 7.1 here....
http://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read
My son is regularly reconnected every 9 months as he lives in Berlin.
Community Manager
Posts: 2,898
Registered: ‎18-02-2016

Re: Reinstating my phone number

Please do come back and let us know how you get on @Deborah1

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