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Reinstating my phone number

Anonymous
Not applicable

I have been abroad for over 6 months (August 2016) and have not used my phone. I have lost the connection and want to reinstate it. I still have a fair amount of credit left. How do I do this while stil keeping the same number?

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jonsie
Level 94: Supreme
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Simply call customer service or use live chat. As long as it hasn't been too much time since the last 6 month usage they will reinstate the number and add the credit 24 hours later.
Terms 7.1 here....
http://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read
My son is regularly reconnected every 9 months as he lives in Berlin.

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jonsie
Level 94: Supreme
  • 92905 Posts
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Registered:
Simply call customer service or use live chat. As long as it hasn't been too much time since the last 6 month usage they will reinstate the number and add the credit 24 hours later.
Terms 7.1 here....
http://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read
My son is regularly reconnected every 9 months as he lives in Berlin.
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Martin-O2
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Please do come back and let us know how you get on @Anonymous! 

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