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Refund

Anonymous
Not applicable
Hi there would like to have a refund please for the samsung galaxy J5 2017 phone cause i didn't know that i had to pay upfront for anything when the deal i was getting was a £0.00 upfront cost so would like to cancel the order an have a refund put back in my bank account please get back to me ASAP yous havemail taken half of my money that you wasn't in titled of taken out of my bank not very happy about this when the order i made was for £0.00 upfront cost for one of your mobile phone devices (samsung galaxy J5 2017) like a refund ASAP.
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adamtemp64
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This is not customer service you need to ring o2 to resolve this 202 from the handset  

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
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Registered:

This is not customer service you need to ring o2 to resolve this 202 from the handset  

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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Not sure @Anonymous if you've received the phone yet or not but contact details here if you haven't got a phone to call from http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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All the J5 2017 have an upfront payment and to be fair its quite obvious at the top and with each tariff..

Or have you been charged a deposit? or is this your first bill ??
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Cleoriff
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@AnonymousI have just checked the shop and the J5 is showing an upfront cost...so you were obviously mistaken thinking there were no charges https://www.o2.co.uk/shop/phones/samsung/galaxy-j5-2017/#contractType=paymonthly

If you have discovered you no longer want the phone then it will need to be returned and contract cancelled..

Veritas Numquam Perit

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