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Payment not recieved

Anonymous
Not applicable
I was late on paying my phone bill, I have paid it and the bank said it has came off my account ,this was two days ago and my phone hasn’t been reconnected yet as they say they haven’t received payment yet what should I do?
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MI5
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It really should have updated by now.
Get a payment reference number from your bank before you call so that O2 can trace the payment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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@Anonymous  Ring CS again tomorrow They open at 8am. https://www.o2.co.uk/contactus

Payment takes a little time to update itself in the system....

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Thank you for your reply,just a bit worried now as that has been over 48 hours
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MI5
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It really should have updated by now.
Get a payment reference number from your bank before you call so that O2 can trace the payment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Anonymous wrote:
Thank you for your reply,just a bit worried now as that has been over 48 hours

Only customer services can advise you @Anonymous as we have no access to your account.

Veritas Numquam Perit

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jonsie
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Let's hope you are reconnected when the systems update at midnight. 

Are you periodically rebooting your phone? 

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Anonymous
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Ok,will do that first thing in the morning,thank uou
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MI5
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Good luck @Anonymous
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@AnonymousI hope it gets sorted asap...:smileywink:

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Girl in a jacket
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Anonymous
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Thank you ,nothing worse than not being able to use your phone 😂
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