Pac code/ number transfer issue

[Anonymous]

Hello,
I have been on an EE contract and am changing to 02. I phoned EE for a Pac code and gave the information to 02. I was told it would take 24hours. However, it has been 2 days and all incoming texts and phone calls are still going through to my old phone/old sim. My new phone/new sim is not receiving anything but if I phone someone, my old number does come up and has been transferred. Basically both phones now have my old number but new phone is not receieving anything and old phone is receiving all incoming. I've phoned customer services and no joy yet...

[PhoneChanger]

Sounds like the transfer is in an incomplete state. Best course of action is to call O2 and get them to restart the process.

[MI5]

When did the transfer start as it can take 24 hours to fully port all services.
You also need to reboot your phone a few times.

[Anonymous]

Thanks.
I gave 02 the pac code on Wednesday and received a text on Wednesday to say the transfer would be completed on Friday.
I received a text on my old phone this morning saying welcome to 02 which confused me... that's my old ee sim and old phone.
Maybe I just need to wait until later today but I just want to make sure it is done by the end of today as I'm going abroad on Sunday and need to be contactable!

[MI5 · Accepted solution]

Ok, so it's only just started this morning so yes, you need 24 hours to fully port everything and do keep rebooting every half hour or so.

[Marjo]

Hey @Anonymous how is your Monday going? Just wanted to ask if the number transfer got completed in the end?