This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PAYG Top-up problems.

Anonymous
Not applicable

on ‎20-03-2017 02:08

on ‎20-03-2017 02:08

Hi

 

I am currently in the Australia.   I have just purchased an O2 'Classic Pay as You Go' SIM for use when I return to England in April.

 

I have had no problem registering an account on the O2 website.  I have received the acknowledgement SMS and emails from O2.

 

When I then login and attempt to top-up using the 'web top-up' using my UK NatWest Visa Debit card I find that I am constantly getting a message saying my UK address is not found.

 

I have the postcode and street number correct but no matter how I input the details I receive the message  'address not found'.  Why is this so?

 

I plan to stop off in Europe prior to arriving back in England so need to top-up the SIM before I leave.

 

Can anyone suggest an answer for me?

 

Thank you

 

Colin

 

 

 

Message 1 of 7
1,292 Views
0 Kudos
6 REPLIES 6

Anonymous
Not applicable

on ‎20-03-2017 06:09

on ‎20-03-2017 06:09

PLEASE DISREGARD AND DELETE THE ABOVE POST.

I tried again several hours later and this time all went well.

Hi to all in the community!!


Message 2 of 7
1,284 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 144198 Posts
  • 634 Topics
  • 27634 Solutions
Registered:

on ‎20-03-2017 06:20

on ‎20-03-2017 06:20

Pleased you sorted it out.
It was probably caused by system maintenance which runs overnight UK time every night.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,280 Views
0 Kudos

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎20-03-2017 09:27

on ‎20-03-2017 09:27

Glad to hear you got it sorted out @Anonymous I'll leave your post here in case anyone else has a similar issue. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 7
1,255 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Martin-O2
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

on ‎20-03-2017 10:31

on ‎20-03-2017 10:31

Hi @Anonymous Welcome to the forum. Welcome

Pleased it's sorted now. Quite a common occurrence for O2 systems to run on a go slow after midnight...

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
1,241 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎21-03-2017 03:01

on ‎21-03-2017 03:01

Thanks Guys

I forget about the time difference.

Hopefully all will run smoothly form now on.

LeWob
Message 6 of 7
1,202 Views
0 Kudos

ashleybristol1
Level 2: Apprentice
In response to Cleoriff
  • 35 Posts
  • 7 Topics
  • 0 Solutions
Registered:

on ‎25-03-2017 01:03

on ‎25-03-2017 01:03

Welcome to the forumWelcome

More info
 

 

Message 7 of 7
1,141 Views
0 Kudos
Top Kudoed Authors
View All
Top