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Level 1: Joiner
Posts: 1
Registered: ‎12-08-2017

O2 can't find my address

I'm trying to apply for a pay monthly phone but the website doesn't recognise my address. I live above a pub, and I'm guessing this is the reason but this is the only time I've had a issue with this. I can get mail here easily and my bank is registered to this address, i'm wondering how do I go about sorting this out? Or will I not be able to get a phone from them?

Kind regards

Alex Smiley Happy
Posts: 45,501
Topics: 530
Registered: ‎14-01-2013

Re: O2 can't find my address

Hi @X_Alex_x You will need to contact customer services to get this sorted https://www.o2.co.uk/contactus

*The Game Is On*

Posts: 69,221
Topics: 448
Solutions: 7,481
Registered: ‎04-04-2012

Re: O2 can't find my address

There shouldn't be any problems as long as your address is on the Royal Mail database and it matches your bank account details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
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nil desperandum

Community Manager
Posts: 3,320
Registered: ‎18-02-2016

Re: O2 can't find my address

Hey @X_Alex_x how are you getting on with this? Have customer services located your address now? 

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