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O2 app not working

Anonymous
Not applicable
Is the o2 app down wanna make a payment but says come back later o2 cut me phone off so can't even ring to pay
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MI5
Level 94: Supreme
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Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino
Level 84: Resplendent
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@Anonymous O2 update their systems overnight, so you haven't picked an ideal time to be paying your overdue bill. There wouldn't be anyone available at this time of night to speak to either, even if your phone was working. You could avoid problems like this by setting up a Direct Debit, which is normally the recommended way to pay.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 143429 Posts
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Registered:
Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
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Anonymous
Not applicable
It would have been offline for maintenance like it is every night
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jonsie
Level 94: Supreme
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I'd the phone has been cut off they may well want to speak to you hence My O2 not allowing you to make a payment. It only goes down for maintenance around an hour tops at midnight. 

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Anonymous
Not applicable

Then again the app on my iPhone has been playing around again. The live coverage checker was saying there is a faulty mast in my area yet I had full signal & was sending & receiving messages

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Martin-O2
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Hey @Anonymous are you still having issues with this? 

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