O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[Anonymous]

Which idiot in O2 came up with this money making scam and called it a benefit? My data roaming is always switched off when abroad due to high costs of usage. I send  may be 2 texts every other day and was happy to pay the additional 5p etc. I'm off to Spain next week and will use my O2 account until then. The week after I'm off to 'Three' who don't charge extras for use in the EU. Charges in the EU were suppose to be reduced, get ready for the exodus O2?

[MI5]

I understand, but data isn't expensive (as you say) in the EU.
£1.99 a day gives you unlimited data.
Use Tugo over WiFi and you can still send and receive texts and calls for free.

[Cleoriff]

I agree with your comments about this rise in travel charges @Anonymous. I go to Spain frequently and this is so infuriating. Mind you I have downloaded TuiGo now so I can call and text over wifi with no cost.

Please look at the main O2 travel discussion thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Travel-Changes-7-4/m-p/953179#U953179

[Anonymous]

How can this be a benefit? I have never ever used £1.99 per day as never have roaming on. Am certainly not paying that rate for a few texts. Have opted out of 02 Travel, suggest we all do the same.

may well opt out of 02 in a couple of months.

lizzielou

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@Anonymous wrote:
So all I want is to send a couple of texts during the day whilst away, use no data and you're going to charge me 1.99 for the privilege! I should only be charged for what I use not what you ASSUME I might use. How is this charge fair? Thought fees abroad were supposed to be fairer after the ombudsman investigation. It seems O2 you're determined to make you're losses back anyway you can. Might be time to consider dumping O2 travel or dumping O2 altogether!!!

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[MI5]

@Martin-O2 can you merge this with the main thread too please.

[Cleoriff]

Threads need merging..

Edited Snap ^^^^^^

[MI5]

Martin is online so will hopefully get it done.

[Martin-O2]

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@MI5 wrote:

@Martin-O2 can you merge this with the main thread too please.

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@MI5 Done 

[Cleoriff]

Posting purely to bring the thread title back...:smileywink:

[MI5]

Thanks mate