Note to o2, please learn your own terminology

[viridis]

For one, don't send customers emails stating 

"important news about your device tariff" when you mean "Airtime plan"

[MI5]

It's that time of year again!

[Cleoriff]

A bit poor!. I have never had a Refresh contract but even so, I know the difference between device and airtime and would find that very confusing.....:smileysad:

[Martin-O2]

Thanks for sharing @viridis I'll pass this on to the rest of the team. 

[Wa10]

Just in case anybody stumbles across this thread in search on info about the price change, everything is here  http://www.o2.co.uk/prices

I was a bit surprised myself yesterday when an email popped up about my device plan payment, and I'd hoped that I was being offered an unexpected discount, haha! Bit of a mismatch between the subject and content of the email...oops.  

[Cleoriff]

Interesting link @Wa10. It gives you an option to find out what your tariff price will be after April 1st. What happens I wonder to those (like myself) who took out a sim only plan which offered a 50% discount for the first 6 mths? My tariff is £18 a month. It will go up to £18.46...so will I be paying £9.23 until the 6month discount ends? No big deal as it's only pence...but.....

[gmarkj]

Like the function enabling you to see what your amount will be after the increase. Thanks for the link!

[Wa10]

Exactly that @Cleoriff, the increase applies to the base price before any discount.

So in your case, as you say, your base bill price will increase to £18.46, and you will receive 50% discount off that during the term of the promo.

[MI5]

I've not had an email so mine must not be going up

[Cleoriff]

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@MI5 wrote:
I've not had an email so mine must not be going up

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Nor me. Delighted. Not sure my bank balance could take a 46p increase.