I wish to leave O2

[Anonymous]

Hello,

My final payment for my refresh contract is on the 8th of July and the contract finishs on the 31st of July when do I need to put my notice in to cancel my subscription and how do I go about it all help greatly appreciated.

Thank you.

[MI5 · Accepted solution]

Hi @Anonymous

Guide to cancelling here which should help with your questions

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Anonymous]

@Anonymous You can cancel whenever you like. Just finished your contract then give them 30 days notice that you wish to leave. But leave your direct debit in place until you are sure that there is nothing left to pay 

[Anonymous]

call up customer services on 202 free from your phone, go through to customer services and they will talk you through it all and send you to the canx department where you can close down your account and get your PAC code should you wish to keep and carry your number to your chossen network, you will also get a final bill sent to yo within 30 days  

[Anonymous]

Thank you for your help and advice as I said my final payment for my device is the 8th of July and my contract ends on the 31st can I give notice now or do I wait a week or so what would you say is the optimium time to send them my cancellation, I really don't want to be paying them anything in Ausgust if I can help it.

Best wishes, Paul. 

[Anonymous]

Cheers thanks for the info.

Best wishes, Paul. 

[Anonymous]

Phone 202 now and speak to customer services and they will give you a breakdown of your canx process and outstanding payments etc  

[Anonymous]

@Anonymous They will just send you a final bill when you cancel & that should be about it

[MI5]

As soon as you use your PAC it will close your account and generate the final bill. The sooner you do this in relation to your end date, the less the final bill will be and will avoid a further month of payments.

[MercedesS]

hello @Anonymous, welcome to the O2 community! 

It is sad to read that you are leaving

But, please follow their advice because when reading O2 help pages here they say: "If you cancel before your contract ends, we'll need 30 days’ notice and you might be charged." So try to avoid future problems  

Thank you @MI5, @Anonymous and @Anonymous for your help