cancel
Showing results for 
Search instead for 
Did you mean: 

I was in France and have been charged £36.13 showing an incoming call on my cell, why?

Anonymous
Not applicable

I have been charged for roaming £36.13 while I was in France, why ??? when Eurozone is same as UK .. this is a rip off !!!

Message 1 of 8
1,444 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You need to log into your MyO2 and look to see what the charges are for.
Did you call any numbers outside of the euro zone for example?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
1,440 Views

Anonymous
Not applicable

It only shows an arrow pointing towards left which means an incoming call but in any way I was only in Paris and the calls I received were from UK and when there are no charges for roaming in Eurozone, why have I neen charged. How can this be resolved ??? 😞

Message 3 of 8
1,436 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous It really sounds as if you need to contact customer services to query this cost.

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
1,401 Views

jonsie
Level 94: Supreme
  • 92910 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Yes ask O2 to investigate but is that the only charge showing in My O2? 

Message 5 of 8
1,379 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

We aren't customer service @maqman so do not know why you have this charge. 

Sorry but you need to call customer service on 202. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
1,377 Views

pgn
Level 74: Whizz kid
  • 35210 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Or ping @O2 a tweet, in Twitter, or get at them via Facebook (if you use it), @Anonymous.

 

Calling 202 can be frustrating given the interactive voice response system that I quite often get when I try that line of contact.Confused

Message 7 of 8
1,364 Views

MercedesS
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

Hello @Anonymous,

we are sorry to hear you had unexpected charges! Did you find out why?

Please let us know!  Help

 

Thank you @pgn@MI5@jonsie and @Cleoriff for helping out! Hero

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 8 of 8
1,321 Views