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Level 1: Joiner
Posts: 2
Registered: ‎04-08-2016

I was in France and have been charged £36.13 showing an incoming call on my cell, why?

I have been charged for roaming £36.13 while I was in France, why ??? when Eurozone is same as UK .. this is a rip off !!!

Posts: 70,294
Topics: 458
Solutions: 7,663
Registered: ‎04-04-2012

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

You need to log into your MyO2 and look to see what the charges are for.
Did you call any numbers outside of the euro zone for example?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


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Level 1: Joiner
Posts: 2
Registered: ‎04-08-2016

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

It only shows an arrow pointing towards left which means an incoming call but in any way I was only in Paris and the calls I received were from UK and when there are no charges for roaming in Eurozone, why have I neen charged. How can this be resolved ??? Smiley Sad

Posts: 46,293
Topics: 536
Registered: ‎14-01-2013

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

Hi @maqman It really sounds as if you need to contact customer services to query this cost.

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 54,865
Registered: ‎04-01-2009

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

Yes ask O2 to investigate but is that the only charge showing in My O2? 

Posts: 70,294
Topics: 458
Solutions: 7,663
Registered: ‎04-04-2012

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

[ Edited ]

We aren't customer service @maqman so do not know why you have this charge. 

Sorry but you need to call customer service on 202. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 394
Topics: 17
Ideas: 2
Registered: ‎11-04-2012

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

Or ping @O2 a tweet, in Twitter, or get at them via Facebook (if you use it), @maqman.

 

Calling 202 can be frustrating given the interactive voice response system that I quite often get when I try that line of contact.Confused

Head of Community
Posts: 1,017
Registered: ‎01-02-2017

Re: I was in France and have been charged £36.13 showing an incoming call on my cell, why?

Hello @maqman,

we are sorry to hear you had unexpected charges! Did you find out why?

Please let us know!  Help

 

Thank you @pgn@MI5@jonsie and @Cleoriff for helping out! Hero

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