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I can't top up!!!!

Anonymous
Not applicable

Hi, I just bought the pay as you go sim card and i can't top up by dailing 4444 and on the web. I am wondering how i can sort this out. 

 

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Cleoriff
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Hi @Anonymous you are the 2nd person to complain of this today. There must be a system error. Try by buying a voucher...or any of the other methods listed here in PAYG section https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

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Message 2 of 21
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Anonymous
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Thank so much! I've been trying nearly ten times!!!! Still can't top up.... I will try later or tomorrow morning or will just buy a voucher. Thanks again!

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MI5
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The first top up MUST be done with a voucher. No other way to activate it unless it is done in store when purchased.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Maybe the voucher will be your best bet @Anonymous. They are readily available from local shops and garages.

Hope it gets sorted soon..

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Message 5 of 21
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MI5
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Once activated with a voucher you should be able to top up online ok.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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Hey @Anonymous Did you manage to top up in the end? slight_smile

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Locka
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Pay system o2 is still sucked - I can't top up online as a regular customer. Maybe it's time to change IT into your network operator..? 😕 

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Cleoriff
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This thread is nearly a year old @Locka  so it's pretty poor that people are still having problems

Other ways of topping up here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

Scroll down to PAYG

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MI5
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It's not unusual tbh.
Let's face it, O2's online payment system is always a lottery.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 21
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