on 20-03-2011 18:52
Before I took out my contract I was advised by the sales person in my local O2 shop to sign up on-line in order to benefit from the latest offer. She also told me that the contract would automatically continue to run after the 12 month mandatory period.
However,I have just seen on MyO2 that my 'renewal' date was in January and that I am now being charged 12p per text message.
Has anyone else had a similar experience or can anyone give me some advice before I ring them tomorrow?!?!
on 20-03-2011 19:06
You seem to be assuming that your package has somehow changed because the 12 months has run out. It won't have. You must have done something differently. Can you post a breakdown of the charges as they appear on your bill? FYI, texts are 12p each where they aren't covered by your allowance. If your 12 months ended in January you may well be on a 500 SMS allowance that you have gone over.
Very rarely you might get charged for messages in error, if you can post things like the allowance you have and the total of messages sent plus how much you've been charged for messages alone, we should be able o help you make sense of it.
The online bill is excellent for viewing a breakdown of what each charge is for.
on 20-03-2011 19:08
If it's an old one please try to post the following
How many texts, how much charged?
How many mms, how much charged?
Any texts sent to abroad, how much charged?
Any interactive services received, how much charged,?
Etc for each section
There must be something that has triggered this charge, if ou can put the details I'm sure I can explain it before you call them, you may be able to ask for a recalc or a refund if it is incorrect as, very rarely, it can be.
on 20-03-2011 20:05
This is actually a phone that my son uses and it would appear that he has gone over the allowance by 617 texts!!
Someone is in for a right roasting!!!