HOW TO: Get your PAC Code from O2

[Anonymous]

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Note: we have an updated guide on getting your PAC in the How-to Guides section, please see here.

If you want to contact O2 about leaving or getting a PAC, you can also use the Social links below:

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Seen this a lot around the forum, so I thought I'd make a post on how to do it

Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".

Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.

You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.

O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

[jonsie]

There's no dedicated number but try

0800587 4005 or 0800840 0202 or 0800230 0202.

[Anonymous]

@MI5

Thanks, but are you sure that one works?

[Cleoriff]

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@Anonymous wrote:
Thanks, but are you sure that one works?

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You have a choice of three above...:smileywink:

[Anonymous]

@Cleoriff
Thanks. I suppose I must try them and see which one works!

[Cleoriff]

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@Anonymous wrote:
@Cleoriff
Thanks. I suppose I must try them and see which one works!

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Probably best that you have them all to hand @Anonymous  the way O2 have been leaving phones unanswered recently...

[jonsie]

Like I said there  isn't a specific one that will get you straight through, you still have to navigate the options.

[MI5]

Dial the number I gave you, enter your phone number when prompted then ignore the other options and press zero.

[Anonymous]

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@MI5 wrote:
Dial the number I gave you, enter your phone number when prompted then ignore the other options and press zero.

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I will be using my landline: should I enter my O2 number or my landline number?

[jonsie]

Mobile 

[Anonymous]