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Level 1: Joiner
Posts: 2
Registered: ‎12-10-2017

Getting internet to work abroad

I am currently in Germany on holiday, and I can't access my internet. My phone is showing that it has a 3G signal, however it is not connecting and working.

I have service, and i am able to call and text.

 

I have an Iphone 6.

 

Thanks for your help!

Posts: 69,099
Topics: 446
Solutions: 7,468
Registered: ‎04-04-2012

Re: Getting internet to work abroad

Change your apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 54,198
Registered: ‎04-01-2009

Re: Getting internet to work abroad

Then you need to get the correct bolt on back in England and change the apn back to idata.
Level 14: Rising star 
Posts: 717
Registered: ‎24-04-2013

Re: Getting internet to work abroad

Are you sure that the speed hasn't just been capped by O2 Roaming?
Level 1: Joiner
Posts: 2
Registered: ‎12-10-2017

Re: Getting internet to work abroad

hi, no it hasn't. It's not connecting at all.
Level 14: Rising star 
Posts: 717
Registered: ‎24-04-2013

Re: Getting internet to work abroad

Have you tried different networks