Re: Getting internet to work abroad

Anonymous · ‎12-10-2017

I am currently in Germany on holiday, and I can't access my internet. My phone is showing that it has a 3G signal, however it is not connecting and working.

I have service, and i am able to call and text.

I have an Iphone 6.

Thanks for your help!

MI5 · ‎12-10-2017

Change your apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎12-10-2017

Then you need to get the correct bolt on back in England and change the apn back to idata.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-10-2017

Are you sure that the speed hasn't just been capped by O2 Roaming?

Anonymous · ‎12-10-2017

hi, no it hasn't. It's not connecting at all.

Anonymous · ‎12-10-2017

Have you tried different networks

O2

Getting internet to work abroad

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account