Final bill refund - links don't work

[Anonymous]

Hi,

I've just received my final bill and it is in credit. The email states to complete a form at www.o2.co.uk/finalbillrefund which does not work, nor does another link in other forum questions of https://www.o2.co.uk/apps/help/help?qid=1&q1=34

Can someonw please help with providing a valid link?

Many thanks

Greg

[gmarkj · Accepted solution]

Having searched the forum and the o2 website I can't find any mentions of how to get a refund.
The next thing to do would be to get in touch directly with o2 to ask.
https://www.o2.co.uk/contactus

[Beenherebefore]

Seems like a number of links that we've ever used now resolve just to the Help & Support page.....now that's quite helpful !!

[MI5]

This has already been reported and @MercedesS is looking into it with O2.

[Cleoriff]

I really wish we would be advised of any changes to the website. Providing a lot of links seems pointless if we don't know whether they work or not...

[MercedesS]

Hello @Anonymous, 

welcome to the O2 community! 

Thank you for bringing this matter to our attention. As @MI5 said, I can confirm that this issue is being investigated but unfortunately I don't have an update at this time for you. I'll let you know as soon as there is any news! 

Thanks everyone for the help! 

[MercedesS]

Hello @Anonymous

While waiting for a final confirmation, please find the best way for you to get in touch with Customer Service here. They would be happy to help you with the refund. Anything over £20 will get auto refunded.

Please let us know if there’s anything else we can do for you 

[Anonymous]

how do i receive my credit of £6.06

[MI5]

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@Anonymous wrote:

how do i receive my credit of £6.06

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Call customer service http://www.o2.co.uk/contactus

[MercedesS]

Hello guys,

We've got the confirmation that the Final Bill Refund Form is no longer available. They are already working on a new system to improve the quality of this service. 

However, while moving to the new system, the faster way to get your refund @Anonymous and @Anonymous is to get in touch with Customer Service. They would be happy to help you with the refund!

(Note: Anything over £20 will get auto refunded)

Please let us know if there’s anything else we can do for you 

And thanks @MI5 and @Cleoriff for all the help. You guys are amazing!