Downloading PDF Bill

[vava]

Cannot download a prf bills.

After clicking on 'Download and print latest bill' I have an error message:

Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=4727525c-3390-486b-a13c-024238f85724
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 21/07/2017 17:28:44

How I can download a pdf?

Thanks

[MI5]

You can't at the moment until o2 fix the error that has already been reported weeks ago.
I suggest you call customer services and ask them for a free postal bill until they fix the website.

[Anonymous]

@Marjo @Martin-O2 it needs to be fixed myo2 

[Anonymous]

I have been having this problem since last year and each time I ring O2 no one can explain or understand why it happens. I asked for a postal/email bill but they told me they can't email them and I would have to pay extra for a postal bill as it is my issue not theirs! I now have to go into an O2 shop every month to get a copy of my bill which I need for my company accounts. It is a total pain and I wish O2 would just resolve it asap. it sounds as though it is happening a lot so I think O2 should send an email PDF bill to the customers affected until they resolve what is clearly their issue.

[MI5]

It's the least they could do.

[jonsie]

Open new email,  copy & paste customer address, attach copy of pdf, click SEND. Two minutes for the slowest adviser. I despair!

[Cleoriff]

The amount of posts we are seeing on this issue...it's obvious it's getting worse not better. Not sure how long O2 can drag this out.

[vava]

The problem is still there... Can it be solved at all?

[MI5]

It would appear not!

[Martin-O2 · Accepted solution]

Hi guys, 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.