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Direct Debit

DW1
Level 1: Joiner
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How do you change the direct debit details for your O2 account?

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gmarkj
Level 66: Unequalled
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Log into My o2 (either website or app).
View your most recent bill.
There should be a link to change your bank details.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 6
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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Log into My o2 (either website or app).
View your most recent bill.
There should be a link to change your bank details.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 6
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Anonymous
Not applicable

Hi @DW1 you need to contact customer service 

 

https://www.o2.co.uk/contactus

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jonsie
Level 94: Supreme
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Change the bank details in My O2 as advised. You will need to set up a pin number so you need your phone with you if doing it on a PC. It's all very easy. 

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MI5
Level 94: Supreme
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pay details.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hello @DW1!  Did you manage to change your DD details in My O2 or do you need any additional help? Let us know. slight_smile

Message 6 of 6
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