DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[Anonymous]

I'm also having this issue. Get the error on Chrome, Firefox, & Edge for both lines on my account.

[Cleoriff]

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@Anonymous wrote:

I'm also having this issue. Get the error on Chrome, Firefox, & Edge for both lines on my account.

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As this has been going on for a while with no fix as yet, then you should make a complaint @Anonymous

https://www.o2.co.uk/how-to-complain

[MI5]

At the very least you need to let customer services know so they can log your numbers.

[Anonymous]

I'm getting this, too, on all devices and browsers. I need to submit a bill for cashback this month and am currently unable to do it. I don't fancy paying £1 for a paper bill due to O2's malfunctioning webpage!

[pgn]

If you contact O2 online from the website, and explain the problem, they will offer to send you a paper copy of the current bill - it does take about 2 weeks for it to get to you though, so plan ahead. 

[pgn]

BTW: Still getting this error when I attempt to download/print current or past bills, and no sign of the fiver discount I was promised back on 12-July when I first raised the case:

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=1f87451a-0dc5-4ae4-b1d5-22a3e0a982bb 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 27/07/2017 18:32:58

[MI5]

Yes as far as we know it hasn't been fixed yet but Martin did say the issue had been identified, so just a matter of a few months before the fix is deployed now I guess.

[Anonymous]

I too am getting this message - O2 quick enough to take the money but not quick enough to be able to supply a receipt for my payment - need this sorting asap - we have in excess of 10 work accounts with you - I am not happy and nor will my accountant be when I cannot supply a VAT receipt ... I wait to hear from you.... if not expect a cancellation 

[pgn]

Yep, things move fast in the world of mobile communications - not! 

[MI5]

@Anonymous just letting you know that no one will contact you from your post here. 

Call 8002 for business customer services please.