Charged for canceling contract after 3 hrs !!!! and no 89.99 refund !!

[Anonymous]

Hi all where do i go from here !!

Ordered phone and monthly sim plan on 13th march 2017 paid 89.99 upfront.

Due to unforeseen circumstances had to cancel contract (by landline phone) 3 hrs later.

14th March refused delivery of phone and signed electronically order canceled as instructed by o2.

17 march o2 says they have the undelivered phone back and will cancel my contract within

the 14 day period.

17 march - checked my o2 online ......contract canceled but NO refund of my 89,99 and charged 18.00 for a phone i never had !!

Can anyone help, lost count how many times i have phoned o2 and used live chat over the last few days

getting nowhere sorting this mess out !!

[Cleoriff]

Hi @Anonymous If you are getting nowhere you need to put in a complaint http://www.o2.co.uk/how-to-complain

Look at Resolver in the link above. Appears to get good results

[Cleoriff]

You could also try this form to credit your account with monies owning https://www.o2.co.uk/apps/help/help?qid=1&q1=34

[MI5]

The system hasn't had a chance to catch up yet and is just showing the standard contract details.
Once everything has caught up it will reset itself but could take up to a week.
It will take a further 2 weeks to get your refund.
If you need to chase it up further do not waste your time with live chat and always call in to speak to someone.
http://www.o2.co.uk/contactus

[Anonymous]

thank you so much for the help

[MI5]

Let us know how it goes for you but don't panic just yet

[Cleoriff]

No problems. I hope all goes well...:smileywink:

[Anonymous]

will keep this updated over next couple of weeks thanks again

[Anonymous]

[Image removed due to personal details being visible]

Bill for line rental !!! doesn't make sense canceled order after just 3hrs

[MI5]

It's auto generated, like I said above, until the return is fully processed it will assume all is going ahead as it normally would.
The bill will be cancelled once the return is processed.