Charged a large amount of VAT

[Anonymous]

Hi

I'd like to know why I'm being charged nearly £10 each month on top of my tariff for VAT?

There is nothing on the tariff explaining it will be X amount a month + VAT. I've had this contract for nearly 2 years, have enquired once before on a phone call but got no real solution.

It's very expensive, it's not like I can claim the VAT back. If this is how O2 works, I shall be moving away in March when I can upgrade.

Thanks

[Cleoriff]

Hi @Anonymous as we have no access to your account you will have to take this up with O2 https://www.o2.co.uk/contactus

Or 8002 if you are a business customer...

[Anonymous]

Hi @Anonymous all consumer contracts are vat inclusive so there shouldn’t be anything untoward there 

[Anonymous]

I'm not a business customer, if i was it would make sense to see the VAT on there.

@Anonymous

Thats what i was thinking. I'm gona have to contact them....I think a rather large refund is due.

[Cleoriff]

I agree....keep on to them @Anonymous. If not satisfied with the response then make a complaint https://www.o2.co.uk/how-to-complain

[MI5 · Accepted solution]

The vat element is broken down in your bill but the total bill + vat should equal the advertised amount for you base tariff less any out of allowance charges.
Therefore, a £40 tariff will be shown as £32 plus £8 vat (roughly).

[MercedesS]

Hello @Anonymous,

As they said, the O2 community is a group of customers like you so we cannot see your account. If you need assistance with your account, please follow their advice and find the best way for you to get in touch with Customer Service here.

Please let us know if there’s anything else we can do and welcome to the O2 community!