Charge

[Anonymous]

I have a recent charge on my bill £40 which I now won't have to pay, how will it be removed ?

[adamtemp64]

Can you explain what the charge was and how you do not have to pay it then we maybe able to advise as we are all customers like you.

[Anonymous]

@Anonymous I assume you're bill will be adjusted accordingly when your next bill is generated or will update in time 

[MI5]

You will likely get a credit on your account which will show as a refund next month.

[jonsie]

If you are expecting a refund it will likely show as a minus figure under recent charges. 

[Anonymous]

It was a data charge via ship from Wales to Ireland which caught me out, free roaming doesn't apply it seems, I was totally unaware and complained, apparently a lot of people are unaware and need to be told this, I still have to get ferry home, my data will be switched off

[Anonymous]

Ah yes cruise ships or ferries have their own networks so the charges will be extortionate 

[MI5]

Ferry prices are usually clearly stated on board

[adamtemp64]

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@Anonymous wrote:
It was a data charge via ship from Wales to Ireland which caught me out, free roaming doesn't apply it seems, I was totally unaware and complained, apparently a lot of people are unaware and need to be told this, I still have to get ferry home, my data will be switched off

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Thanks for clarification as others have said just keep checking I. Myo2 for the reversal of the charge 

[Marjo]

Hey @Anonymous how are you doing? Did you find the reversal of the charges in My O2 yet?