Call charges 9

[Anonymous]

I'm in lo don and recently called my cousin in Northern Ireland yet was charged £16 in charges although I have unlimited minutes.
I'm confused I thought that Northern Ireland was classed as brink part of the UK .
Thanks for any help in advance

[MI5]

Yes as far as I'm aware it should be included in your allowances so are you sure you called a standard landline or mobile number?
Have you also checked your MyO2 for an explanation of the charges?

[jonsie]

As far as I know it should be. Have you queried this with customer service? 

[madasaf1sh]

It all depends on the number you have called and the first 5 digits of that number .. 028 79 or 07111 for example.

[Anonymous]

@Anonymous There shouldn't be any charges extra according to my research as they run on O2-UK as well 

[Anonymous · Accepted solution]

Hi all thanks for the help after speaking to said cousin it turns out though she lives in Northern Ireland and was there when I made the call .
She works in the south and it's a southern number so call charges stand.
Lesson learned.
Next time I'll use WhatsApp.
Thanks once again guys .

[jonsie]

At least you know why the charges. Yes WhatsApp is the way to go. 

[MI5]

Yes, that would explain it, for sure.