Billing for picture messages when a text is sent to more than one person.

[Anonymous]

Hi,

I just called O2 billing department and got absolutely no help. All I was told is, yes you will be charged for these.

Anyway, hopefully I’ll get response here.

I moved from Three mobile to O2 last month and I’ve done the following before on Three and using the same mobile (I use a Windows Mobile) without any extra charges.

In my o2 bill, I can see picture message charges, whenever I send a text to 2 people at the same time. So, 1 text to 2 numbers (which I know becomes 2 texts), O2 thinks it’s 2 picture messages.

Any idea what’s going on?

Many thanks,

Dilshan

[MI5 · Accepted solution]

It's mostly down to how your phone handles the conversion. Some of those settings may be selectable on your device, but others not.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

[Cleoriff]

It looks as if the op has been charged for Group Messaging as shown in the link above?

[MI5]

Yeah but it must be the way the handset is dealing with it as O2 allow up to 5 recipients.

[Cleoriff]

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@MI5 wrote:
Yeah but it must be the way the handset is dealing with it as O2 allow up to 5 recipients.

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Yes I read that...so it does need checking out...:smileysad:

[Anonymous]

Hi all,

Yes, so this to me is a bug on the O2 system and here is why I’m saying that..

- I’ve done exactly the same thing when I was with Three Mobile.

- Same phone, same settings, same phone OS, basically same everything.

- The only change is, now I’m with O2.

Just to clarify, if I send 2 plain text messages (just simple plain text) to 2 recipients, I see 2 entries in the bill.

Example...

Entry 1     23 Nov, 09:35, number 1, Picture message, £0.416

Entry 2     23 Nov, 09:35, number 2, Picture message, £0.416

But this should be just 2 text messages rather than picture messages.

I’ve been with Three for years and I never had this problem and I’m using the exact same phone (Windows Mobile 10).

Many thanks.

[MI5]

Yep, must be an account issue. Doesn't do that for me on Android.