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Bill payment

Anonymous
Not applicable
I’m pretty sure the money for my last bill has not come out of my account as I’ve received a returned direct debit from o2. However when I try to pay for my bill manually using a different card o2 says I’m paying more than I owe and my current balance is £0.00 to pay. So I’m confused as to why I can’t pay for my phone bill when the money hasn’t come out of my account ??
Many thanks
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Bambino
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@Anonymous Please follow the good advice given to you by @MI5 and @jonsie. If you're still having difficulty, call Customer Service https://www.o2.co.uk/contactus. This is a customer to customer forum. No one here has access to anyone's account.

I DO NOT WORK FOR O2



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MI5
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You don't owe anything if your MyO2 is showing £0.00 but check if it's the device payment that failed, not the airtime?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Also check with your bank first thing Monday morning or check online banking to see if the payments have left or returned unpaid. 

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Bambino
Level 84: Resplendent
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@Anonymous Please follow the good advice given to you by @MI5 and @jonsie. If you're still having difficulty, call Customer Service https://www.o2.co.uk/contactus. This is a customer to customer forum. No one here has access to anyone's account.

I DO NOT WORK FOR O2



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