Solved: Bill download issues

Anonymous · ‎20-12-2016

madasaf1sh · ‎20-12-2016

I would suggest clearing your browser cache and any saved passwords.

Also try a different browser such as chrome or IE (other browsers are available), as it calls a PDF handler to display a PDF file.

Also might be worth clicking on the report here button, and letting o2's WebTeam know about it.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

MI5 · ‎20-12-2016

Are you a business customer?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎20-12-2016

I would suggest clearing your browser cache and any saved passwords.

Also try a different browser such as chrome or IE (other browsers are available), as it calls a PDF handler to display a PDF file.

Also might be worth clicking on the report here button, and letting o2's WebTeam know about it.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎20-12-2016

I thought that was chrome?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎20-12-2016

It could be IE or Opera tbh... they all look the same nowadays.. apart from Firefox...

🙂

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎20-12-2016

Ah, I see

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎28-12-2016

Hi @Anonymous are you still having issues downloading your bill?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Rob001 · ‎19-02-2017

There are posts dating back as far as 2013 regarding Bill print/download issues. Nothing seems to work for me in Chrome, EDGE is no good, IE seems to eventually cooperate after a cache flush. If anybody from O2 monitors these posts, it's about time somebody prioritised your IT guys to fix this.

MI5 · ‎19-02-2017

Edge has never worked as far as we know.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-02-2017

https://community.o2.co.uk/t5/Discussions-Feedback/Downloading-O2-Bills-using-Edge/m-p/995827/highli...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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