Solved: Re: Auto top up

Anonymous · ‎20-02-2017

I arranged for auto top up and it didn't happen so had to top up manually. What did I do wrong?

Cleoriff · ‎20-02-2017

If this is your first top up you need to use a voucher first. Help and advice here

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

If you are still having problems then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎20-02-2017

If this is your first top up you need to use a voucher first. Help and advice here

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

If you are still having problems then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎20-02-2017

Have you Registered your card to your account?
Call customer service to do so if you haven't.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎21-02-2017

Let us know how you get on with this @Anonymous

O2

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