Auto Top up not working

[Anonymous]

I've been trying to set up auto top up. I've entered all my card details and received the e-mail to click on the link to confirmt the auto top up. All I've been getting for the past two days is:

Something's gone wrong....

We’re updating our auto top-up site.
We won’t be long. Come back later and the site should be up and running again. 
Top up now by calling us on 4444 from your mobile (it’s free). Or go to o2.co.uk/topup to see the many ways you can top-up.

When will the site be fixed as my account is now in limbo - as it shows a pending request to set up auto top up.

[MercedesS]

Hello @Anonymous, 

we are sorry to read that you are having problems.  I have just sent you a PM to see if we can find why 

EDITED 

Already investigating! Thanks everyone for letting us know! 

Please guys, could you help us here and let us know if someone else is having the same problem so we can create a bigger case? 

[Anonymous]

Hi - I haven't receveid a PM - But the site is still down showing the same message

[MercedesS]

Sorry, I promise I sent it  

[MercedesS]

Hello @Anonymous, all fixed now right? 

[jonsie · Accepted solution]

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@MercedesS wrote:

Hello @Anonymous, all fixed now right? 

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Lets hope so. We haven't seen any posts about problems since ☺️

[Anonymous]

All OK now - I received an email with a confirmation link that worked. Thanks for your help 😊

[MercedesS]

Thanks so much for coming back and let us know @Anonymous