O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 1
Registered: ‎12-10-2017
Accepted Solution

Adjustment Charge

Hi

 

I have an adjustment charge of £30 added to this months bill.

 

Adjustment charges are defined as "One-off charges that are not covered within your tariff and any credits, refunds or cash returns. Examples of these include bill re-print charges and discretionary credits."

 

I do not recall having any of these done. What is my adjustment charge for?

Posts: 69,099
Topics: 446
Solutions: 7,468
Registered: ‎04-04-2012

Re: Adjustment Charge

You will have to call and ask customer services - we aren't them and cannot see your bill http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 14: Rising star 
Posts: 717
Registered: ‎24-04-2013

Re: Adjustment Charge

We are but customers here. Live Chat would be the best bet
Community Manager
Posts: 2,318
Registered: ‎23-07-2014

Re: Adjustment Charge

Good morning @Chuckler! How are you doing this week? Smiley Happy Did you find out what the adjustment charge was for in the end? It would be lovely to hear back from you.


Get involved:
• New to the community? Please introduce yourself! (Or just say 'hello'!).
• Have something to say? Write a new post.
• Want to have a chat? Drop me a Private Message.