4G

[Kabir75]

I'm on monthly tariff of 4G 20gb data.. unlimited texts and calls.. the thing is.. the 4G I supposed to get is not even 1G.. everything is slower.. I've been trying for the last 2/3 weeks to get hold of someone on the live team but seems to be having difficulties finding a link on the app to speak to an advisor.. please help.

[MI5 · Accepted solution]

Contact details here http://www.o2.co.uk/contactus
but the reality is that if you are in a heavily populated area, you will find O2 4g slow, due to the limited bandwidth they have available.
You will probably get faster speeds by switching to 3g.

[darrengf]

I was at a concert recently in Nottingham and 4G speeds on O2 wouldn’t work at all due to the sheer volume of people. 

Other networks was having similar issues too

I switched the phone to 3G and not one issue for the rest of the night.  I could see people trying below me Trying to use the phone and nothing was working.

it was so nice to have 3G all to my self lol.